Parcels & delivery
Is this PostNL email real or a scam?
What a real PostNL email looks like
PostNL sends tracking and delivery updates from @postnl.nl. A genuine message will not ask you to pay a small "customs", "re-delivery" or "shipping" fee through a link, and will not ask for your card or bank login.
Red flags of a fake PostNL email
- !A small fee to "release", "reschedule" or "clear customs" on a parcel, paid via a link
- !A sender address that is not @postnl.nl
- !Urgency, like "your parcel will be returned today"
- !A link to a look-alike domain instead of postnl.nl
- !Any request for card, iDEAL or bank details
Check it in 10 seconds
- 1Look at the sender's full email address, not just the display name. Real PostNL mail comes from @postnl.nl.
- 2Don't click links or buttons. Scammers use look-alike domains that differ by only a word or a letter.
- 3If you need to act, open postnl.nl yourself or use the official app, never a link from the email.
- 4Still unsure? Forward the whole email to check@islegit.email and we'll check it for free in under a minute.
Still not sure about an email? Forward it to check@islegit.email and get a clear verdict in under a minute.
Check an emailFrequently asked
What does a real PostNL email address look like?
It comes from an @postnl.nl address. Scammers fake the display name, so always check the actual address, and watch for look-alike domains (extra words, a different ending, or a misspelling).
I clicked the link or paid. What should I do?
Contact your bank immediately to block or reverse the payment, change any password you entered, and turn on two-factor authentication. Then report it.
How do I report a fake PostNL email?
Forward it to PostNL's official abuse or phishing address and report it to your email provider. You can also forward it to us to confirm whether it's a scam.